There are a few cases where you will want to contact Payoneer Customer Support directly.
You can do so by phone: USA: 1-888-505-8885 or outside USA: 1-847-461-1436, or Russia: (+7) 499-504-2874, or by email
You may want to contact Payoneer Ltd. directly if you want to change the method of payment for your refund (you no longer use the credit card/ bank account you paid with).
For other deposit issues from the United States and Canada, please send an email to firstname.lastname@example.org with the word DEPOSIT in the subject line and explain what the issue is. If you are not from the United States or Canada, you should contact your local Birthright Israel representative